We design training seminars and consultations according to the best methodologies and experiences that meet our CLIENT's objectives and needs!
We organise our trainings to give the valuable knowledge and skills to our CLIENTS' employees, taking into account the current situation inorganisation, which is discussed during meetings with our CLIENTS. Together with CLIENTS we set the training objective and agree on the content of training and the most effective methods.
There are long term training cycles as well as 2 or 3 day seminars with exercises given in between training days to strengthen the knowledge and skills acquired.
The best is the training through experience, using group discussions, exercises and role plays!
Training seminars of Communication agency "Puzzle":
Effective Customer Service:
- Customer service for front line specialists, 3 modules
- Managers role in customer service, 2 modules
- Client consultant's work, 2 modules
Stress management
Develpoment programms for managers
Communication in writing:
- Writing letters in public administration
- Effective business correspondence
- Communication in writing for audit specialists
Presentation skills
Training seminars for pharmaceutical companies:
- Medical Representatives basic knowledge and skills
- Developing Medical Representatives knowledge and skills
- Visual communication in pharmacy (Merchandising)
